Final take home exam Term Paper Example | Topics and Well Written Essays - 2000 words

Final take home exam - Term Paper Example Hence, the quality of interaction has improved to a great level. This eventful journey of social media development is marked by several milestones. I will be highlighting 5 of the most key moments in the history of social media. In my opinion, the first one is obviously the development of e-mail. E-mail is probably the first form of digital message. The next one is development of Genie, which was an online forum that led the foundation of social media. I believe the third milestone was a major shift in terms of development (Freeman, 2010). It came in the form of world’s first social platform where users actually got the opportunity to get in touch with their loved ones. The website was known to as classmates.com. The emergence of Friendster, improved and modern social media platform is the next big thing to have happened. The craze was such that within the first month of its launch, around 3 million people joined in. The last major breakthrough came in the form of modern day n etworking platforms such as Facebook, Twitter, and Pinterest. These networks support online transfer of various types of file and has actually taken communication to the next level. The journey of social media has been an eventful one and it is expected that with a similar rate of development, soon human being will experience a new world through the eyes of social networking platforms. Properties of social media Social media is referred to as a virtual network or community where users gather to communicate among themselves and at the same time create and exchange information about the various topics. Therefore from the above findings I can conclude that social media acts as a mediator between the users. Some of the key properties of social media are quality, reach, frequency, accessibility, usability, immediacy, and permanence. I believe these aforementioned properties create disparities among the different social media forms and are the reason that leads to various types of social media (Kietzmann, Hermkens, McCarthy & Silvestre, 2011). For example, due to differences in the features we come across two terms, namely social media and industrial media. The major difference between social and industrial media is that industrial media is more expensive. It includes television, newspapers and films. In my opinion, it is important to distinguish different forms of media because without distinction new forms will never emerge and can even act as a hindrance. In the context of the difference between the new forms of media with rational forms is its ability to go viral. Due to the presence of a million of registered users a small issue can go viral through social media. Types of social media As seen above, social media has various features that allow users to accomplish crucial tasks. However, when a discussion about social media is going on, it is a necessity to underline the different types of social media present in the virtual world. From my personal experience as well as consultation of the textbooks, I have found there are 6 different types of social media namely collaborative projects, blogs and micro-blogs, content communities, social networking sites, virtual game worlds, and virtual social worlds (Gillgian, 2011). According to me, all of the aforementioned types of social media has their own significance and can be described as unique,

Evolving Nursing Roles Essay Example for Free

Evolving Nursing Roles Essay The Institute of Medicine released a report in October 2010 that set out to answer the question, â€Å"what roles can nursing assume to address the increasing demand for safe, high-quality, and effective health care services?† . Three ways that the report suggests to do this are to utilize nurses to their full extent of education and training, a higher level of education for nurses and a stronger leadership role. . Nurses make up the largest segment of the health care workforce and have the capacity to positively impact healthcare in the future, especially with the changes coming from the Affordable Care Act. Nursing is one of the few professions that has several educational pathways to licensure. In order to qualify to take the NCLEX-RN exam, one can obtain an associate’s degree in nursing (ADN), a bachelor’s of science in nursing (BSN) or can complete a diploma program. â€Å"The primary goals of nursing education remain the same: nurses must be prepared to meet diverse patients’ needs; function as leaders; and advance science that benefits patients and the capacity of health professionals to deliver safe, quality patient care†. . While these goals are ideal, the educational road to get there can be streamlined to be less confusing and â€Å"to prepare nursing graduates to work collaboratively and effectively with other health professionals in a complex and evolving health care system in a variety of settings†. . New RNs are not always prepared for the job and there is a high turnover rate for â€Å"new grads†. Hospitals can help the transition by offering â€Å"new grad† or residency programs and longer orientation periods. RNs not only have to become efficient at the tasks of the job, but also be able to critically think a situation, delegate tasks to CNAs and LVNs, effectively manage time and become comfortable with communicating with doctors and other healthcare team members. The key is to better educate nurses both before and after licensure. . The Institute of Medicine’s report states that nurses are being underutilized. The changing healthcare system in the United States requires that â€Å"the system undergo a fundamental shift to provide patient-centered care; deliver more primary as opposed to specialty care; deliver more care in the community rather than  the acute care setting; provide seamless care†.. Gone are the days of just treating a patient in a hospital once he or she has become ill. Patients are being educated about disease prevention and health promotion in their communities, there is improved access to care for the poor and those in rural areas and there is hospice care available. Nurses are at the core of this shift and help to provide a high quality of care more safely and with fewer errors. With the shortage of healthcare providers, advanced practice registered nurses should be given more responsibilities and a broader scope of practice. Some hospitals and healthcare facilities are already making changes and are seeing positive results. The impact of employing nurses in a substantial way will continue to improve patient care and promote health and wellness; however there are some issues that will need to be addressed. It is true that nurses are capable of doing more with their experience, skills and education, but nurse to patient ratios is a major factor in why nurses aren’t doing more. It would be ideal if the nurse could provide care to a patient in the hospital, provide thorough education about the disease process and prevention, address any spiritual and social services needs and coordinate any home health or therapy requirements. However, with a nurse to patient ratio of 1:4 or 1:5 and several discharges and new admits every day, this is unlikely in the acute care setting. I strive to provide seamless care for my patients and give as much of myself and my time as I can, but I also have no choice but to rely on other sources, such as social services and case management. Unfortunately, many patients who need these services and who could benefit from more education do not get it because of time constraints. It is my hope that as this shift occurs, there will be fewer patients who need to be admitted to the hospital and there will be more time to provide patients with the care and information that they need. â€Å"Strong leadership is critical if the vision of a transformed health care system is to be realized†. . Nurses may not have originally thought they would be leaders when they entered the profession. Most likely they just wanted to help people. However, now more than ever, nurses have to become partners with other healthcare team members and help lead the way to reformed healthcare in the country. According to the IOM report, â€Å"being a full partner involves taking responsibility for identifying problems and areas of waste, devising and implementing a plan for improvement, tracking  improvement over time, and making necessary adjustments to realize established goals.† Nurses must use their leadership skills to work with others and advocate for their patients to make these improvements. Obtaining a higher level of education will assist students or RNs to develop leadership competencies and help them gain the confidence needed to work on these projects. References Creasia, J. L., Friberg, E. (2011). Conceptual Foundations: The Bridge to Professional Nursing Practice (5th ed). St. Louis, MO: Elsevier. The Institute of Medicine. (2010). The Future of Nursing: Leading Change, Advancing Health. Washington, DC: The National Academies Press.

Essay --

(1.) Verification and observation is not the same thing. When you verify a theory, you have at least partially found support for its truth through observation. When you falsify a theory, you have definitely found support for its un-truth, through observation. Verifiability and falsifiability are contrasting methodologies in the sense that they each emphasize different values of truth: verifiability on â€Å"truth† (at least partial) and falsifiability on â€Å"false.† Consider the classic example of the white swan. Swans in Europe were white so each separate observation of a swan came back as white. Therefore, the induction produces the conclusion that all swans are white. Seemingly giving confirmation, each separate observation verified the conclusion â€Å"all swans are white.† The evidence of course was overpowering, that is until they learned that Australia had black swans. With this singular observation, all the thousands of verifications of white swans were unconcluded. That is the strength of falsification. A singular observation or experiment can toss everything away. Both verifiability and falsifiability share the shortcoming that it can’t reach absolute truth. Verifiability can’t reach absolute truth because of the complications with induction. Falsifiability can’t reach absolute truth for a couple reasons. First, proving that a theory is false only verifies that the negation is true. That’s not much concerning scientific advancement. Second is because of falsifiability identification, with the demarcation criterion between science and pseudo-science, a (supposed) true theory can’t be scientific, because it can’t be falsified. The plausibility of scientific theory in verificationism is â€Å"strong† supporting evidence. ... ...ur deficient human understanding that inhibits us from perceiving it so. The methods of holism don’t seem to be wholly at odds with the traditional scientific method. That being said, holism doesn’t strictly adhere to the scientific method notwithstanding the usage of a scientific-sounding language and can produce neither specific predictions about the natural world nor consequential insights. This reductionism seems to assume that by examining the mechanisms of nature we can predict and consequently control it. Holism does not solve the demarcation problem. A pseudo-science has the solution to everything and can never â€Å"not be true,† whereas a science doesn’t have the solution to everything and can â€Å"always be false.† Religion is only a pseudo-science when it takes itself to be resolving scientific questions; otherwise it is perfectly consequential for Popper. Essay -- (1.) Verification and observation is not the same thing. When you verify a theory, you have at least partially found support for its truth through observation. When you falsify a theory, you have definitely found support for its un-truth, through observation. Verifiability and falsifiability are contrasting methodologies in the sense that they each emphasize different values of truth: verifiability on â€Å"truth† (at least partial) and falsifiability on â€Å"false.† Consider the classic example of the white swan. Swans in Europe were white so each separate observation of a swan came back as white. Therefore, the induction produces the conclusion that all swans are white. Seemingly giving confirmation, each separate observation verified the conclusion â€Å"all swans are white.† The evidence of course was overpowering, that is until they learned that Australia had black swans. With this singular observation, all the thousands of verifications of white swans were unconcluded. That is the strength of falsification. A singular observation or experiment can toss everything away. Both verifiability and falsifiability share the shortcoming that it can’t reach absolute truth. Verifiability can’t reach absolute truth because of the complications with induction. Falsifiability can’t reach absolute truth for a couple reasons. First, proving that a theory is false only verifies that the negation is true. That’s not much concerning scientific advancement. Second is because of falsifiability identification, with the demarcation criterion between science and pseudo-science, a (supposed) true theory can’t be scientific, because it can’t be falsified. The plausibility of scientific theory in verificationism is â€Å"strong† supporting evidence. ... ...ur deficient human understanding that inhibits us from perceiving it so. The methods of holism don’t seem to be wholly at odds with the traditional scientific method. That being said, holism doesn’t strictly adhere to the scientific method notwithstanding the usage of a scientific-sounding language and can produce neither specific predictions about the natural world nor consequential insights. This reductionism seems to assume that by examining the mechanisms of nature we can predict and consequently control it. Holism does not solve the demarcation problem. A pseudo-science has the solution to everything and can never â€Å"not be true,† whereas a science doesn’t have the solution to everything and can â€Å"always be false.† Religion is only a pseudo-science when it takes itself to be resolving scientific questions; otherwise it is perfectly consequential for Popper.

Jk Rowling

Although she writes under the pen name â€Å"J. K. Rowling† her name when her first Harry Potter book was published was simply â€Å"Joanne Rowling†. Her publisher Bloomsbury feared that the target audience of young boys might be reluctant to buy books written by a female author, and requested that she use two initials, rather than reveal her first name. Born on 31 July 1965 in Yate, Gloucestershire, England She attended St Michael's Primary School. Her headmaster, Alfred Dunn, has been suggested as the inspiration for the Harry Potter headmaster Albus Dumbledore. She attended secondary school at Wyedean School and College.Rowling has said of her adolescence, â€Å"Hermione [A bookish, know-it-all Harry Potter character] is loosely based on me. She's a caricature of me when I was eleven, which I'm not particularly proud of. † Rowling read for a BA in French and Classics at the University of Exeter, and after a year of study in Paris, she moved to London to work a s a researcher and bilingual secretary for Amnesty International. In 1990, while she was on a train trip from Manchester to London, the idea for a story of a young boy attending a school of wizardry â€Å"came fully formed† into her mind.She told The Boston Globe that â€Å"I really don't know where the idea came from. It started with Harry, then all these characters and situations came flooding into my head. † Rowling then moved to Porto, Portugal to teach English as a foreign language. [25] While there, on 16 October 1992, she married Portuguese television journalist Jorge Arantes. Their child, Jessica Isabel Rowling Arantes was born on 27 July 1993 in Portugal. [36] They separated in November 1993. [36]HYPERLINK l â€Å"cite_note-36†³[37]In December 1993, Rowling and her daughter moved to be near her sister in Edinburgh, Scotland. 18] During this period Rowling was diagnosed with clinical depression, and contemplated suicide. [38] It was the feeling of her ill ness which brought her the idea of Dementors, soul-sucking creatures introduced in the third book. [39] In 1995, Rowling finished her manuscript for Harry Potter and the Philosopher's Stone on an old manual typewriter. The book was submitted to twelve publishing houses, all of which rejected the manuscript. [36] A year later she was finally given the green light (and a ? 1500 advance) by editor Barry Cunningham from Bloomsbury, a small British publishing house in London, England.Soon after, in 1997, Rowling received an ? 8000 grant from the Scottish Arts Council to enable her to continue writing. [49] The following spring, an auction was held in the United States for the rights to publish the novel, and was won by Scholastic Inc. , for $105,000. In June 1997, Bloomsbury published Philosopher’s Stone with an initial print-run of 1000 copies. Five months later, the book won its first award, a Nestle Smarties Book Prize. In February, the novel won the prestigious British Book Aw ard for Children’s Book of the Year, and later, the Children’s Book Award.

Health Club Essay

Health clubs have sprouted everywhere to offer alternatives to the traditional gym set-up.   Health clubs provide not just exercise equipments but health and fitness programs as well.   In this regard, the manifest functions of a health club include: – providing an exercise venue; – providing a comprehensive health and fitness program; – promoting general well being through exercise and fitness routines. As the name implies, a health club’s most evident function is keeping its members healthy and the club does it through the most natural means of keeping fit; that is, by exercising and following a healthy lifestyle.   Health clubs do not offer artificial means of trimming down and toning the body.   If a fat person wants to lower his weight, he has to train his body instead of drinking diet pills.   Aside from the exercise equipment, a health club has sports facilities and exercise classes to help its members achieve a balanced and monitored fitness program. Meanwhile, a health club also has latent functions that are not readily evident to people.   These include: – providing a venue for a family to spend bonding time; – a potential ground for networking; – promoting good health and healthy living not just among its members but the country as a whole; and – helping the people and the government save on health care costs; A health club is a good place for a family to go.   Becoming fit together is a good way for family to spend time together.   A health club also provides people with new acquaintances that they can possibly have business with in the future.   By promoting healthy living, a health club keeps the people from getting sick.   This means a lot of savings on hospitalization and health care costs.

Economic Characteristics of the Age of Royal Absolutism essays

Economic Characteristics of the Age of Royal Absolutism essays During the era known as the Age of Royal Absolutism, many European countries began to look more outside of the realm of their own country. They turned to imperialism in order to gain wealth and power. England, the Dutch Netherlands, France, and Spain competed in North America, Africa, India, and many other areas for supremacy. At times, desire for overseas possession and commerce became so extreme that struggles and disagreements arose between the separate parties. Englands journey into imperialism began on a rough note. Three attempted settlements at Roanoke Island in North America failed due to starvation and disease. In 1607 the British established the first permanent English colony at Jamestown. Within months of their arrival, more than one half of the colonists had died from these same factors; however, the growing of tobacco began to give the colony prosperity. Virginia became Englands first crown colony in 1624, so the king assigned a governor and council to the area. The tobacco industry, which was still growing, caused a need of slavery. This need for slavery is a very important aspect in this battle for overseas commerce. It led to colonization in a totally different area of the world. Africa was another area that held desirable resources for the British; however, they did not become involved until they saw the success the Dutch had had. Their first settlements came in 1700. The main interest in Africa for England was slave trade. The rapidly growing tobacco industry required the acquisition of more slaves at a cheap price, and Africa was able to provide them with what they were in search of. In order to procure these slaves, English colonists took over forts that had previously been owned by Portugal and transposed them into trade stations. Africa was not the only area that the British hesitatingly decide to enter. England constructed colonies in India but only after learning from othe...

what is modern music2 essays

what is modern music2 essays The most important thing that was expressed about the definition of modern music is that the degree of modernism depends on the experience and taste of those whom are listening. This means that each person can have vastly different views on which musicians and what styles are considered modern, because the critique of all arts is merely opinion. The definition for modern in a dictionary is anything within the present. When discussing music the essay emphasized that modern music has other qualities than newness alone. To be considered modern music, it needs to alter in a varying degree from the traditions in material and in the style; it departs from previous conventions. In much of the essay, it is shown that modern music often experiences opposition. In the past, and even still the present, society and the music world initially reject modern music. In the essay music is described as a living language. When modern music is born it can also be considered as new way of expressing a new language. Music evolves just as language does. In the context of music, the grammar used in modern music is its harmony, melody, and rhythm that break all rules. Modern music uses foreign words and expressions that portray the ever-changing environment. There are many styles of music today that can fit the description of modern music. New Age, which often uses sounds of nature to create a melody, clearly has an original style. Hip-hop music is a fairly new form of expression, and when it first began it was rejected and misunderstood by the public. More recent, as it has become more accepted in society and the pace of rhythmic change is quickly altering, for the demand of the listeners. The style of jazz music has also changed a great deal compared to when first born. I feel that modern Jazz as opposed to old jazz is a good example of a new expression of a society in which we live. Lastly, techno, which is a fairly n...

Hangover Remedies and Prevention

Hangover Remedies and Prevention A hangover is a name given to the unpleasant aftereffects of drinking too much alcohol. While a lucky 25%-30% of drinkers are naturally resistant to experiencing hangovers, the rest of you might want to know how to prevent or cure a hangover. Heres a look at what causes a hangover and some effective hangover remedies. Hangover Symptoms If you have had a hangover, you knew it  and didnt need to read a symptom list to get a diagnosis. Alcohol hangovers are characterized by some or all of the following symptoms: dehydration, nausea, headache, fatigue, fever, vomiting, diarrhea, flatulence, sensitivity to light and sound, trouble sleeping, difficulty concentrating, and poor depth perception. Many people experience an extreme aversion to the smell, taste, sight, or the thought of alcohol. Hangovers vary, so the range and intensity of symptoms may be different between individuals and from one occasion to another. Most hangovers begin several hours after drinking. A hangover may last as long as a couple of days. Hangover Causes According To Chemistry Drinking an alcoholic beverage that contains impurities or preservatives can give you a hangover, even if you only have one drink. Some of these impurities may be other alcohols besides ethanol. Other hangover-causing chemicals are congeners, which are by-products of the fermentation process. Sometimes impurities are intentionally added, such as zinc or other metals which may be added to sweeten or enhance the flavor of certain liqueurs. Otherwise, it matters what you drink and how much you drink. Drinking to excess is more likely to cause a hangover than drinking moderately. You get a hangover because the ethanol in the drink caused an increase in urine production, leading to dehydration. Dehydration causes headaches, fatigue, and dry mouth. Alcohol also reacts with the stomach lining, which can lead to nausea. Ethanol is metabolized into acetaldehyde, which is actually a lot more toxic, mutagenic, and carcinogenic than the alcohol itself. It takes some  time to break down the ace taldehyde into acetic acid, during which youll experience all the symptoms of acetaldehyde exposure. Prevent a Hangover The only sure way to prevent a hangover is to avoid drinking. While you may not be able to totally prevent a hangover, drinking a lot of water or other rehydrating drink will go a long way toward preventing or lessening most hangover symptoms. Hangover Remedies If drinking water didnt help you out enough or its too later and youre already suffering, there are some potentially beneficial remedies. Drink Water: Youll feel miserable until you are rehydrated. Water is an excellent hangover remedy. So is orange juice, unless your stomach is too upset to handle it.Eat Something Simple: Eggs contain cysteine, which may help combat hangover symptoms. Milk is more food than water, but it serves to rehydrate you while supplying calcium, which may ease your misery.Sodium Bicarbonate: Try a spoonful of baking soda in water to help quell the hangover queasiness.Exercise: It raises your metabolic rate, which helps you clear toxins associated with metabolizing alcohol. Exercise helps you deliver oxygen to your cells, which can increase the speed at which you detoxify harmful compounds.Oxygen: Supplemental oxygen is another way to speed up detoxification after drinking alcohol, without having to exercise.Vitamin B1 or Thiamine: Thiamine helps prevent the buildup of glutarate in the brain, which may be associated with part of a headache associated with a hangover. Other B vitamins are deplete d when you drink, so taking a B vitamin complex may be beneficial. Hangover Dont While it may be alright to take a couple of aspirin to deal with a hangover, dont take a couple of acetaminophen (Tylenol) tablets. Alcohol with acetaminophen is a recipe for potentially lethal liver damage.

Racial and Ethnic Relations Assignment Example | Topics and Well Written Essays - 500 words

Racial and Ethnic Relations - Assignment Example This led to the migration of more Portuguese from Europe who came to own plantations in Brazil that used Native Indian and African slaves as cheap labor. The secret to the Portuguese domination of Brazil laid in the fact that they had a stronger military that used superior technology. Due to this, the seized the fertile lands of Brazil and suppressed all efforts for fairness and justice. This led to the establishment of a wealthy elite made up of White Portuguese land owners. These Portuguese were assisted in the middle-ranks by Moors and other mixed race mulattoes who suppressed Black Africans and Indians. This racial stratification led determined the distribution of land and wealth in Brazil and this transcended throughout the generations till this day. In South Africa, the Dutch first settled in the Western Cape and found fertile lands that was fit for agriculture and cultivation. The British also settled in the Eastern Cape and some of them seized lands from the native Xhosa peop le and began plantations. At this time, the natives were used as cheap labor on the White farms.

Why starting a franchise is better than starting a new business Essay

Why starting a franchise is better than starting a new business - Essay Example As a matter of fact, there is a vast array of different available alternatives and opportunities such that it is often difficult to decide on the best plan to follow. After choosing the best path, one would require help starting the business, hence the need to appreciate the differences between starting a business and franchising opportunities, as well as choosing which plan is the most applicable (Bradach 99). Although franchising is similar to starting one’s own business in various aspects, these business initiatives are inherently quite dissimilar. This paper will examine the reasons why it is better to start a franchise rather than a new business. Broadly speaking, franchising refers to the means of operating a commercial operation through the use of certain elements or aspects of other businesses, for instance, its products, brand and name. Previously, this entailed licensing agreements where business operators had the right to sell certain products in certain markers, di stribution deals that work on the same basis or other form of agency agreement in which one runs part of a greater business. However, today, franchising refers to the granting of licenses to trade under similar names as the parent companies and to make use of all or most of the aspects, which make these businesses successful to enable one’s venture to strive. ... Such support, however, runs for the duration of the franchise agreement. The contract entails the franchisee agreeing to pay the franchisor for the privilege to use such support and business tools. In most instances, such payment is made upfront although the franchisee has to pay numerous staged payments as the business develops (Libava 81). However, it is evident that certain franchise agreements stipulate that franchisees have to make additional payments if the business grows to be exceedingly successful, but, in most cases, this amount is a regular flat rate. Although in most cases the startup cost of starting a franchise is quite large, this cost is substantially lower than the cost of starting the same business from scratch. Some of the most notable franchises include, among others, Subway, Hampton Hotels, 7-Eleven Inc, Anytime Fitness, Supercuts and McDonald’s and Pizza Hut Inc. These businesses are quite profitable and their brands are widely acclaimed all over the worl d. Starting such a business from scratch can cost quite a lot. However, franchising allows business owners to pay low costs in order to start these businesses. For instance, in order to start franchises such as McDonald’s, one only requires between $1.07 million and $1.89 million, to start a Subway franchise one needs between $85,200 and $260,350. On the other hand, in order to start a Hampton Hotel franchise, one must pay the franchisor between $3.7 million and $13.52 million. These figures go to show that starting a franchise is way cheaper than establishing such a massive company. Perhaps one of the most attractive aspects of franchising is the reduction of risk. The business is not essentially a new

SIX WAY TO BE A BETTER LISTENER Essay Example | Topics and Well Written Essays - 500 words

SIX WAY TO BE A BETTER LISTENER - Essay Example In any case, I believe I should follow this point to be a better listener. On the other hand, I believe I follow the second point more exactly as I do not ask excessive questions and stay on the topic being discussed rather than jump from conversation to conversation. Similarly, I believe that I have positive body language while communicating with people with good eye contact and mirrored postures. Since body language is reportedly the major component of communication, I feel that this is one thing which makes me a good communicator and a good listener. However, there are times when my mind wanders in a conversation which means that the third point mentioned in the article requires some additional work on my part. Often I have difficulties in staying focused on what the other person is saying and indulge in going against the fourth point mentioned in the article as I unknowingly mentally judge people during a conversation. I have to become better at understanding other people’s point of view and to know where they are coming from in a given conversation. At the same time, I know that people have different perspectives about the same topics and I understand that people may take even the most controversial topics in stride. This understanding allows me to understand people’s feelings about the topic and recognize when a person is upset or angry about something from the way they speak and their body language. Thus I am able to go beyond just the words which are being used and get to the heart of the matter with regard to what the person I am talking to really feels about a given subject. Similarly, I am good at reassuring people that I have understood what they have said and understood what they mean when they are trying to tell me something. This brings me in line with the sixth point of being a good listener which suggests that a person should convey to the speaker that the message given by him/her has been understood and appreciated.

Domestic Partner Benefits for American Corporations Research Paper

Domestic Partner Benefits for American Corporations - Research Paper Example Despite that fact that this concept contribute positively towards creating a positive attitude on the labor force, this issue has led to numerous debates with many corporate stakeholders wondering whether benefits should be given to domestic partnerships or not. This paper will bring into perspective this issue by arguing for and against domestic partner benefits of employees and later provides its own opinion. The phrase domestic partner benefits could most probably be taken to refer to employee benefit programs offered to non-married couples the same or even similar benefits as those provided to the married couples. It is worth noting that domestic partner benefits can be categorised into two; same sex and opposite sex partners. According to Woodlink, 36) it is therefore upon the employer to decide which category to give the benefits. It has been observed that due to the escalating number of employers, majority of the corporations have extended the benefits to homosexuals, lesbians, bisexual as well as transgender employees and their families. It is imperative to define who domestic partners are. These are two individuals who have been in an intimate relationship for a long time and in addition to this, are financially and emotionally interdependent. However, the employers are at liberty to define who a domestic partner is. Additionally, employers wishing to implement a domestic partner plan need to create an accurate definition of what a suitable domestic partner should have. To mention but a few of these element: the partners must have attained the age of eighteen years, neither of the partner should be related by blood closer than permitted by state for marriage. In addition to this, the partners must share an intimate relationship and the relationship must be exclusive. It is worth noting that documentation of proof of a domestic partner relationship may take a number of forms. It is left to the liberty of the employer to determine what is most suitable. Some get contented with their domestic partners signing a written statement of their relationship while others just require a proof of some financial relationship for instance a joint lease or mortgage. Village Voice newspaper is said to be the first private company to provide domestic partnership benefits in 1982. By 1985, the cities of Berkeley, West Hollywood and California State followed suit. And since then, both private and public corporations have embraced this program. As a matter of fact, it was said that by 2006, most of the Fortune 500 largest American corporation provide health insurance for domestic partners of their employees. The corporate employers offer a variety of domestic partner benefits in terms of packages. These packages are either soft or hard benefits also referred to as low-cost and high-cost benefits. Majority of the American corporations offer the low-cost benefits to their domestic partners. These may include among others; sick leave, access to a corporation facilities, permission to attend both company and personal functions and relocation expenses. Other than this there are the high-cost benefits that some corporate employers offer to their employees. This may include benefits such as health and medical insurance among others (Quizterson, 78-82). Federal Defense of Marriage Act

MySofa.co.uk digital marketing plan Essay Example | Topics and Well Written Essays - 2750 words

MySofa.co.uk digital marketing plan - Essay Example These are some of the most critical aspects that have the potential to bring critical challenges in the company’s expansion plan. Among these factors some are controllable or manageable (like selection of local vendor, supply chain and logistics) while others are uncontrollable (like government restrictions). In the present situation we are required to create a digital marketing plan for the brand â€Å"My Sofa† by the renowned sofa company of UK, Stokers. Sofa reflects the taste and preference of the users and thus it makes significant furniture among others. Whenever a visitor steps into the house, he or she faces the drawing room first where they are offered seats. These seats leave an impression in the person’s mind about the owner of the house as well as about the other members of the house. Thus it is of utmost importance to place a suitable sofa in the drawing room that would help the outsiders to have an impressive inkling about the people staying within the house. My Sofa is a luxury brand that aims at capturing the attention of the aged generation who mostly prefer a traditional, classic and sophisticated look in their drawing room. The digital marketing plan would create an online platform for the buyers and sellers where the customers will be able to choose the perfect sofa for their house without even visiting the store. The main aim of the website is saving the time and effort of the modern customer base that mostly remain busy with their professions. The online platform would also prove to be helpful for the sellers since the transactions will get recorded automatically that would save their time and effort and this platform will also provide the sellers with the opportunity to offer customized products and service to their customers. A situation analysis and clearly defined objectives The furniture and furnishings sector of UK is a significant industry. It accounts for ?9.4 billion to the nation’s GDP, which is equiva lent to 1.7% of the manufacturing yield, and provides job opportunities to almost 116,000 people inside  8,180 firms. In addition, the business  recruits 17,000 people in dedicated furniture and furnishings wholesale and retail, 7,000 in leasing, 2,000  in repair and a section of the 42,000 listed professional designers (The British furniture Confederation, n.d.). The Sofa Market is estimated to be worth ?2.8b annually by industry insider reports. Of this it is thought that 30% (?850m) are ‘quality seekers’. These are aspiring consumers who are proud of their home. This group of consumers can be split into 3 sub-groups according to their family, age, income status and their relationship with children: 1. Young established shoppers within the age group 25 to 35. These shoppers mostly do not have kids. The audience size is 3.4 million. The sofa market size is 230 million pounds. This group is basically considered to be the youngest among the three groups with urban lifestyle and modern outlook. Their choice

Domestic Partner Benefits for American Corporations Research Paper

Domestic Partner Benefits for American Corporations - Research Paper Example Despite that fact that this concept contribute positively towards creating a positive attitude on the labor force, this issue has led to numerous debates with many corporate stakeholders wondering whether benefits should be given to domestic partnerships or not. This paper will bring into perspective this issue by arguing for and against domestic partner benefits of employees and later provides its own opinion. The phrase domestic partner benefits could most probably be taken to refer to employee benefit programs offered to non-married couples the same or even similar benefits as those provided to the married couples. It is worth noting that domestic partner benefits can be categorised into two; same sex and opposite sex partners. According to Woodlink, 36) it is therefore upon the employer to decide which category to give the benefits. It has been observed that due to the escalating number of employers, majority of the corporations have extended the benefits to homosexuals, lesbians, bisexual as well as transgender employees and their families. It is imperative to define who domestic partners are. These are two individuals who have been in an intimate relationship for a long time and in addition to this, are financially and emotionally interdependent. However, the employers are at liberty to define who a domestic partner is. Additionally, employers wishing to implement a domestic partner plan need to create an accurate definition of what a suitable domestic partner should have. To mention but a few of these element: the partners must have attained the age of eighteen years, neither of the partner should be related by blood closer than permitted by state for marriage. In addition to this, the partners must share an intimate relationship and the relationship must be exclusive. It is worth noting that documentation of proof of a domestic partner relationship may take a number of forms. It is left to the liberty of the employer to determine what is most suitable. Some get contented with their domestic partners signing a written statement of their relationship while others just require a proof of some financial relationship for instance a joint lease or mortgage. Village Voice newspaper is said to be the first private company to provide domestic partnership benefits in 1982. By 1985, the cities of Berkeley, West Hollywood and California State followed suit. And since then, both private and public corporations have embraced this program. As a matter of fact, it was said that by 2006, most of the Fortune 500 largest American corporation provide health insurance for domestic partners of their employees. The corporate employers offer a variety of domestic partner benefits in terms of packages. These packages are either soft or hard benefits also referred to as low-cost and high-cost benefits. Majority of the American corporations offer the low-cost benefits to their domestic partners. These may include among others; sick leave, access to a corporation facilities, permission to attend both company and personal functions and relocation expenses. Other than this there are the high-cost benefits that some corporate employers offer to their employees. This may include benefits such as health and medical insurance among others (Quizterson, 78-82). Federal Defense of Marriage Act

Developing ethnicity Assignment Example | Topics and Well Written Essays - 750 words

Developing ethnicity - Assignment Example Ethnicity is an important mean through which people can identify themselves. For example, it is easy for a Chinese citizen to identify another one even in countries other than China. The appearance, language, behavior, culture etc can help a person in identifying another one. â€Å"No two individuals are alike†. Same way no two ethnic groups are alike. All the ethnic groups have their own peculiarities and characteristics which segregate them from other ethnic communities. Ethnic identity can be changed even from the early childhood. Changes in ethnic identity can take place through life experiences and social interactions. Knowledge of other cultures and traits can influence a person a lot. The attitude towards other cultures is important in shaping the personality of a person. Adamant in attitudes and beliefs, would never a help a person to accept the goods from other ethnic communities. Autocratic attitudes or dictatorship is not a good character for shaping one’s personality. We must seek lessons from every experience we face in our life During my early childhood, I lived in China and was in constant touch with the Chinese community. As everybody knows, China is a country which is ruled by a socialist regime which allows only restricted freedom for religious activities. I belong to the Buddhist community and my parents were keen in brought me up by teaching me the lessons of Buddhist’s doctrines. Our religion says that â€Å"Desire is the cause of mystery† and my parents were keen in teaching this great principle to us. My father was a liberal person and he kept an open mind towards all the goods from other ethnic groups. He has kept a positive attitude towards other languages and often used some words from English language at my home. Thus I have developed a strong curiosity even from my early childhood to learn English. During my childhood I got the opportunity to play with an American boy who was staying near to my home

The Effect of Non-Financial Compensation Essay Example for Free

The Effect of Non-Financial Compensation Essay The Effect of Financial and Non Financial Compensation to the Employee Performance Arik Prasetya†  and Masanori Kato Graduate School of Asia Pacific Studies, Ritsumeikan Asia Pacific University Beppu-shi, Oita-ken, Japan Abstract This study aims (1) to examine the employee responses in terms of their performance to an implementation of the compensation policy that includes both financial and non financial compensations, (2) to analyze the influence of both financial and nonfinancial compensation collectively and individually. This research was conducted at PT. Telkom Malang Regional Office, by a proportional random sampling technique with the sample size of 57 employees. The results of the descriptive statistical analysis of financial and nonfinancial compensation showed that the compensation policy of PT. Telkom Malang Regional Office is in line with expectations of employees. Based on the results of multiple regression analysis, there are significant influences of financial and nonfinancial compensation to the employee performance. However it was noted that promotion did not influence the employee performance in this company. Keywords: financial compensation, salary, incentive, non financial compensation, promotion, employee performance INTRODUCTION Job performance is influenced by many factors. According to Kreitner and Kinicki (2007), performance management is â€Å"continuous cycle of improving job performance with goal setting, feedback and coaching, and rewards and positive reinforcement†. In this study the focus was given to compensation scheme. An investigation was conducted at PT. Telkom Malang Regional Office to see how such factors of compensation scheme affect job performance of the employees. The question that prompted the current investigation was What degrees at which the salary, incentives, benefits, promotion, self-development, and work environment collectively or individually have influence on employee performance? . Compensation Compensation is one of the physical needs that influence motivation which in turn will affect the employee performance. Providing appropriate compensation within the meaning of fair and adequate to meet the requirements is one of the personnel department functions that are difficult to implement. Compensation includes the financial returns to the services renered by employees as part of employment relationships. Compensation is a form of rewards that flow to employees arising from their employment (Dessler, 1995). Compensation has a big influence in the recruitment of employees, motivation, productivity and employee turnover (Bernardin Russell, 1993). The level and magnitude of compensation should be of concern because the level of compensation will determine the lifestyle, self esteem, and the value of the company. Cascio (1991) describes that the principles that must be considered in granting effective compensation are: a. The principle of fairness, taking into account the ratio between the highest and lowest salaries, cost of living, and so forth. b. The principle of justice, where there should be a good element of justice in connection with the element of working time and job performance.

An Essay Of Man Is A Philosophical Poem Religion Essay

An Essay Of Man Is A Philosophical Poem Religion Essay An Essay of Man is a philosophical poem by Alexander Pope. It was published in 1734. In this poem the author makes an attempt to explain complex relations between man and God. The author makes an attempt to explain people their destination and will of God. Pope presents complex philosophical, political and ethical ideas in the form of the poem. This form is unusual for the philosophical content, but Pope accomplishes this task brilliantly. He describes complex ideas in interesting literary form. This manner become more entertaining for the readers and people get an opportunity to perceive complex ideas in more interesting form. The poem consists of four epistles. Originally they were published separately and the pseudonym, but later Pope collected them into one long poem. An Essay on Man is an attempt to understand the nature of man an to discover things which may help people to become happy. He wants to distinguish the place of man in the society and in the world around him. He speaks about different controversies, which usually influence human life: Know then thyself, presume not God to scan The proper study of Mankind is Man. Placed on this isthmus of a middle state, A Being darkly wise, and rudely great: With too much knowledge for the Sceptic side, With too much weakness for the Stoics pride,†¦ Pope speaks about controversial nature of man. He views man as a combination of different moving forces. From this position the man becomes a unique creature who combines in his nature controversial things. From the one side this controversy makes it hard for man to find inner harmony but from the other side it becomes a moving force which helps to discover new things about inner nature and external world. As states Pope: He hangs between; in doubt to act, or rest; In doubt to deem himself a God, or Beast; In doubt his mind or body to prefer; Born but to die, and reasning but to err; Alike in ignorance, his reason such, Whether he thinks too little, or too much;†¦ The author describes major conflict which is presented in each man. This conflict is a conflict between passion and reason. The author see the way out in controlling passions and using reason in order to get a virtuous life. Pope makes an attempt to get a deeper understanding of human nature. His views are common for intellectuals of the eighteenth century. In the first part of the poem Pope makes an attempt to show harmonious nature of the universe. He wants his readers to see that the universe has perfect and harmonious order and people also have their special place in this universe. Pope believes that people can improve their life if they understand this order and their place in the Universe. In the third pat of the poem Pope speaks about the relations between individual and the society. He explores roles and functions of individual in the society and the relations between personal needs and desires and needs of the society. The author explores the origin of state power and division of social class system. The fourth part of the poem makes an attempt to answer the main question posted by the author it makes an attempt to find that mechanism which would help people to become happy. The problem described by the author in this epistle becomes the relation between personal selfish desires and a desire to bring use to other people. Virtuous living and desire to bring use to other people the author regards as the main source of human happiness. The poem explores many important themes and philosophical questions. The author combines literary genre and philosophical style of the narration. It gives his readers the opportunity to read complex philosophical ideas in easy and interesting style. Pope investigates the theme of existence of Supreme Being or Supreme Power, the structure of the universe and the role and place of people in it. He underlines that God is the strongest power of the universe and people may have happy living only if the follow the will of God: Yet cry, If Mans unhappy, Gods unjust; If Man alone ingross not Heavns high care, Alone made perfect here, immortal there: Snatch from his hand the balance(10) and the rod, Re-judge his justice, be the GOD of GOD! The poem expresses the most important philosophical, ethical and social concepts of the author. It give a fundamental descriptions of Popes perception of the world and universal order. These principles were expressed by many outstanding scholars, thinkers and artists, but Pope presents them to the public in unique and interesting manner. Pope turns to universal human values. When he speaks about religion, he does not turn to any specific religious confessions and doctrines. He wants to presents his reader a universal picture of the world order which would be suitable for people of different religious beliefs. The author counts on universal religious and philosophical ideas which underline the common nature of all people. In his work he centers on things which make people alike and help them to find common ground rather on the thing which separate them. The universal order and perfect structure of the world are among the main themes of the poem. The author wants his readers to understand that the word if perfectly organized and that the understanding of the universal principles of world structure may help people to have a successful and happy living. He regards man as a part of natural order and speaks about his great ability to save and support this universal order: But ALL subsists by elemental strife; and Passions are the elements of Life. The genral ORDER, since the whole began, Is kept in Nature, and is kept in Man. The author presented complicated and important ideas in his philosophical poem. His style and manner of narration give the readers easy way to understand complicated things. The genre of philosophical poem

Music in Jane Austens Persuasion Essays -- Austen Persuasion Essays

Music in Jane Austen's Persuasion      Ã‚  Ã‚   In Persuasion Jane Austen tells the story of Anne, a young woman who suffers terrible losses yet does not let these losses embitter her.   But the death of her mother during Anne's youth and the loss of her true love in her early adulthood certainly leave their mark on Anne.  Ã‚   She survives with great strength of character, yet she withdraws from life.   But Anne does not withdraw alone; she takes her music with her.   Music has been called the language of the heart.   It has an enduring quality, and it can cross barriers and build bridges.   Music moves us.   Words, too, can cross barriers, build bridges, and touch our hearts; and like beautiful music, a good story is timeless.   In Persuasion, Austen uses music to define Anne's character, to show her connectedness to people or her lack of it, and to show her gradual reawakening to life and to love.    Anne's great depth of character is illustrated by her appreciation of books and music, two things that give her deep and lasting pleasure.   When confronted by Mary for being tardy in coming to her, Anne mentions that she had "a great many things" (41) to do in getting ready to leave Kellynch Hall.   Most of her preparations are for her father and Elizabeth, but when talking about preparing her own possessions to be moved, the only items she mentions specifically are her "books and music" (41).   Anne's regard for books and music is also seen as Anne compares herself to the Miss Musgroves.   The Miss Musgroves use music, but for purposes other than the purely artistic appreciation of it.   They have a "grand piano forte and a harp," but their time is not invested in playing them, but in arranging the piano and harp, along with "flower stands ... ...e pattern.   Anne, like Cinderella, is a young woman who is mistreated by her own family and who has lost her only true love because of their interference.   Yet, like a fairytale heroine, Anne triumphs over adversity and is reunited with her Prince Charming.   Austen uses the timelessness of music to develop this story. She weaves together two parallel interactions, Anne's relationship with Captain Wentworth and Anne's relationship with music, just as a musician weaves together the melody and harmony in a song.   Each of these relationships enriches and mirrors the other; they are "instrumental to the connexion" (235).   Tales of romance are tales of the heart, and Austen desires to stir our hearts.   What better way to communicate Anne's story than with music, the language of the heart.        Work Cited Austen, Jane.   Persuasion. 1818. Oxford: Oxford UP, 1990.

Hughes Promotes the African Civilization Essay

Still recognized as one of the literary giants of America. Langston Hughes played an of import function as a author and mind of the Harlem Renaissance. This was an artistic motion of African Americans that arose during the 1920s to observe the lives and civilization of Africans in the United States ( â€Å"Langston Hughes† ) . Because most of the African Americans had been brought to the New World as slaves of white Masterss. it was poets and authors like Hughes. an African American adult male. that helped to alter the perceptual experience of African Americans in the heads of the Whites one time bondage had been abolished. Hughes’ verse forms. â€Å"The Negro Speaks of Rivers† published in 1926. and â€Å"Negro† published in 1958. hence depict African Americans as ordinary human existences like everybody else. and yet richer in civilization and civilisation than many others. seeing that they have participated in the building of the great â€Å"pyramids. † mentioned in both verse forms ( Hughes. 2007 ; Hughes ) . Hughes was direct and unfastened about the fact that his Hagiographas were meant to elate the conditions facing Africans in the United States ( Hughes. 1923 ) . They had been slaves. so therefore the Whites did non esteem them plenty even after the abolition of bondage. â€Å"The Negro Speaks of Rivers† was published five old ages after the Tulsa Riot and during the Harlem Renaissance ( â€Å"Race Riot. Lynchings. and other Forms of Racism in the 1920s† ) . â€Å"Negro. † on the other manus. was published at a clip when racism was considered a bigger job than earlier. In fact. during the 1950s racism was at the head of American idea ( Lewis. 2002 ) . Many conflicts were fought to put inkinesss equal to Whites in the heads of all Americans. Hughes’ part of the fiftiess. his verse form â€Å"Negro. † was merely different to the extent that it was an artist’s part. Countless other Africans were contending on the streets of America to put things right one time and for all. Both verse forms. â€Å"The Negro Speaks of Rivers† and â€Å"Negro. † are looks of African American individuality. The first verse form begins therefore: â€Å"I’ve known rivers†¦Ã¢â‚¬  ( Hughes ) . In the 2nd as in the first. although the poet has made clear that the storyteller is a negro – the verse form. â€Å"Negro† begins with the words. â€Å"I am a Negro† ( Hughes. 2007 ) . Because the Whites had been Masterss over African slaves. they were inclined to look down upon Africans. Since the Whites were proprietors of belongings in America and surely richer. the inkinesss longed to be like the Whites. But. Hughes would wish the Africans to experience at place in their ain teguments. With images of rivers every bit expansive as of the Euphrates. the Nile and the Mississippi – the verse form. â€Å"The Negro Speaks of Rivers. † reminds the African of his or her historical roots or the history of the great African peoples who have traveled across all of these rivers adding value to the historical watercourse of civilizations. The verse form has irregular. long lines without beat because it is doing a basic point: the African psyche is every bit deep as any human psyche could be. The African single indulges in deep thought as he travels across antediluvian rivers. What he must brood on is his ain individuality on foreign dirt. Remembering the history of his civilisation. he must maintain in head that life carries on. What’s more. the poet reminds his fellow African that the black race has survived despite all odds ( Hughes ) . Because â€Å"The Negro Speaks of Rivers† was published during the extremum of Harlem Renaissance. it refers to depth of the African psyche. given that art is frequently understood as the voice of the psyche and the Harlem Renaissance was all about advancing African art and civilization in the United States. Using soft images such as the Mississippi’s bosom â€Å"turning aureate in the sundown. † the poet uses his accent on rivers to stand as a symbol for the deepness of the African psyche ( Hughes ) . â€Å"Negro. † published during the 1950’s besides references â€Å"depths† ( Hughes. 2007 ) . As in â€Å"The Negro Speaks of Rivers. † the deepnesss mentioned by Hughes in both verse forms most likely refer to the deepness of African knowledge excessively. After all. both verse forms refer to the history of Africans. â€Å"Negro. † with its sentence agreements depicting either what had happened to Africans or what they have done in the history of the African civilisation – besides makes reference of the experiences and/or accomplishments that set Africans apart. for illustration. bondage and vocalizing ( Hughes. 2007 ) . The poet represents all Africans in both his verse form. â€Å"The Negro Speaks of Rivers† and â€Å"Negro. † What is more. both poems reference the fact that the Africans were portion of the labour force that built the ancient pyramids. In â€Å"The Negro Speaks of Rivers. † it was the African who â€Å"looked upon the Nile and raised the pyramids above it† ( Hughes ) . In â€Å"Negro. † the pyramid is said to hold arisen under the African manus. implying that the African was greatly skilled even at the clip of ancient pyramid building ( Hughes. 2007 ) . The chief difference between the two verse forms. â€Å"The Negro Speaks of Rivers† and â€Å"Negro† is. doubtless. the spirit of hope felt through the first verse form versus the sense of desperation assorted with hope in the 2nd verse form. Hughes must hold composed â€Å"The Negro Speaks of Rivers† in a different frame of head wholly. The verse form clearly promotes the African American civilization and art as originating in the deep history of humanity ( Hughes ) . Although â€Å"Negro† makes reference of universe history excessively. it does non needfully advance African American art. apart from its mention to vocalizing. The African American may be considered as more of a labourer or low paid worker than an creative person in â€Å"Negro† ( Hughes. 2007 ) . Possibly the verse form was non written to advance African American art at all. As mentioned antecedently. the 1950s saw the Whites and inkinesss of America contending over the inquiry of equal rights of Africans in about all major countries of province operation. including instruction. There were terrible jobs related to racism during this period of American history. Clearly. inkinesss were being looked down upon. It was in the temper of that hr that Hughes composed â€Å"Negro. † The verse form speaks of the mundaneness of the African person while depicting the good utilizations that Africans have been made of. for illustration. in the building of the â€Å"Woolworth Building† ( Hughes. 2007 ) . â€Å"The Negro Speaks of Rivers† is surely non blue or dejecting like â€Å"Negro. † chiefly because it does non do reference of bondage and victimization as the 2nd. After all. Hughes is contending against unfairness toward African Americans in the 1950s. In the 1920s. his cause was wholly different. If â€Å"The Negro Speaks of Rivers† had made frequent reference of darkness as does â€Å"Negro. † the Harlem Renaissance could non hold been considered a forerunner of hope ( Hughes. 2007 ) . References Hughes. L. ( 2007. Dec 2 ) . Negro. Retrieved Mar 15. 2009. from hypertext transfer protocol: //amandafa. blogspot. com/2007/12/negro-by-langston-hughes. hypertext markup language. ————– . ( 1926. Jun 23 ) . The Negro Artist and the Racial Mountain. The State. Retrieved Mar 15. 2009. from hypertext transfer protocol: //www. hartford-hwp. com/archives/45a/360. hypertext markup language. ————– . The Negro Speaks of Rivers. Retrieved Mar 15. 2009. from hypertext transfer protocol: //www. wmrfh. org/dcrews/index_files/Hughes_The % 20Negro % 20Speaks % 20of % 20Rivers. physician. Langston Hughes. America’s Story from America’s Library. Retrieved Mar 15. 2009. from hypertext transfer protocol: //www. americaslibrary. gov/cgi-bin/page. cgi/aa/hughes. Lewis. C. H. ( 2002 ) . The Rise of the Civil Rights Movement in the fiftiess. Retrieved Mar 15. 2009. from hypertext transfer protocol: //www. Colorado. edu/AmStudies/lewis/2010/civil. htm. Race Riot. Lynchings. and other Forms of Racism in the 1920s. Retrieved Mar 15. 2009. from hypertext transfer protocol: //www. premise. edu/ahc/raceriots/default. hypertext markup language.

Banks of India and Bank

Project Report On CUSTOMER SATISFACTION CORPORATE GUIDE FACULTY GUIDE Mr. Ravi Parmar Mr. Rajnish mallick Relationship Manager Submitted in Partial Fulfillment of the requirement of Post Graduate Diploma in management Submitted By Ankur Singh PGDM-III, Semester Batch- 2008-10 Roll no. 014908005 Centre for Management Technology Knowledge Park I Gr. Noida AcknowledgementsIf words are considered to be signs of gratitude then let these words Convey the very same My sincere gratitude to ICICI BANK for providing me with an opportunity to work with BANK and giving necessary directions on doing this project to the best of my abilities. I am highly indebted to Mr. Remay Verma, Branch Manager and Mr. Ravi Parmar (RM) company project guide, who has provided me with the necessary information and also for the support extended out to me in the completion of this report and his valuable suggestion and comments on bringing out this report in the best way possible. I also thank Prof.Anant Jyoti,(HO D of PGDM), who has sincerely supported me with the valuable insights into the completion of this project. I am grateful to all faculty members of C-Mat and my friends who have helped me in the successful completion of this project. | CONTENTS| | Sr. No. | Subject Covered| Page No. | 1| Acknowledgements| 2| 2| Executive Summary| 4| 3| My Project Objective| 7| 4| Banking Structure in India| 8| 5| Introduction| 9| 6| History of Banking in India| 10| 7| Bank In India| 17| 8| Fact Files of Banks in India| 19| 9| Indian Banking Industries| 26| 10| ICICI Bank | 28| 11| ICICI Group | 33| 2| Technology used in ICICI Bank| 39| 13| Product and Customer segments | 41| 11| Product| 44| 14| SWOT Analysis | 55| 15| Research Methodology| 57| 16| Company Efforts To Ensure Customer Satisfaction | 59| 17| Data Analysis | 69| 18| Comparison With SBI| 79| 19| SWOT Analysis(comparative)| 87| 20 | Questionnaire | 93| 21| Finding | 98| 22 | Suggestion | 99| 23 | Conclusion| 102| 24| Bibliography| 103| | E XECUTIVE SUMMARY Private banking is a concept which is new and fast emerging in the world of banking where changes have become a necessity in order for banks to survive n this competitive environment vis-a-vis not only from the public and private sector banks but also from the foreign banks. The objective of the research is to explore the various products, which a private banker deals into and the systematic process involved to match client requirements with the right kind of product. Through this research one of the main objectives is to explore the reason why most of the banks are injecting private banking as business profile to their set of service offerings. Though private banking evolved in late 80’s in Asia, in India its not more than 5 years old.ICICI started it in Aug 2002 and since then it has been a remarkable success. Today there are enormous solutions to cater client needs but what suits best to a client is where private banking fits in. Every client will have dif ferent needs, liking and preferences. So a customized portfolio for every client is the need of the day. This research will highlight more on the product portfolio of ICICI Private Banking, how they have changed or innovatively structured to be attractive and competitive. Research objective 1. To draw the comparative analysis of ICICI BANK Ltd with SBI etc. 2.To identify the major attributes of customer satisfaction. 3. To study customer perception about ICICI BANK Ltd. 4. To identify and study the various ways of ensuring customer satisfaction adopted by ICICI BANK Vs HDFC & SBI. ————————————————- BANKING STRUCTURE IN INDIA Scheduled Banks in India (A) Scheduled Commercial Banks Public sector Banks| Private sector Banks| Foreign Banks in India| Regional Rural Bank| (28)| (27)| (29)| (102)| * Nationalized Bank * Other Public Sector Banks (IDBI) * SBI and its Associates| * Old Private Banks * New Private Banks| | | B) Scheduled Cooperative Banks Scheduled Urban Cooperative Banks (55)| Scheduled State Cooperative Banks (31)| Here we more concerned about private sector banks and competition among them. Today, there are 27 private sector banks in the banking sector: 19 old private sector banks and 8 new private sector banks. These new banks have brought in state-of-the-art technology and aggressively marketed their products. The Public sector banks are facing a stiff competition from the new private sector banks.The banks which have been setup in the 1990s under the guidelines of the Narasimham Committee are referred to as NEW PRIVATE SECTOR BANKS. introduction The banking section will navigate through all the aspects of the Banking System in India. It will discuss upon the matters with the birth of the banking concept in the country to new players adding their names in the industry in coming few years. The banker of all banks, Reserve Bank of India (RBI ), the Indian Banks Association (IBA) and top 20 banks like IDBI, HSBC, ICICI, ABN AMRO, etc. as been well defined under three separate heads with one page dedicated to each bank. However, in the introduction part of the entire banking cosmos, the past has been well explained under three different heads namely: * History of Banking in India * Nationalization of Banks in India * Scheduled Commercial Banks in India The first deals with the history part since the dawn of banking system in India. Government took major step in the 1969 to put the banking sector into systems and it nationalized 14 private banks in the mentioned year. This has been elaborated in Nationalization Banks in India.The last but not the least explains about the scheduled and unscheduled banks in India. Section 42 (6) (a) of RBI Act 1934 lays down the condition of scheduled commercial banks. The descriptions along with a list of scheduled commercial banks are given on this page. * HISTORY OF BANKING IN INDIA Witho ut a sound and effective banking system in India it cannot have a healthy economy. The banking system of India should not only be hassle free but it should be able to meet new challenges posed by the technology and any other external and internal factors.For the past three decades India's banking system has several outstanding achievements to its credit. The most striking is its extensive reach. It is no longer confined to only metropolitans or cosmopolitans in India. In fact, Indian banking system has reached even to the remote corners of the country. This is one of the main reasons of India's growth process. The government's regular policy for Indian bank since 1969 has paid rich dividends with the nationalization of 14 major private banks of India.Not long ago, an account holder had to wait for hours at the bank counters for getting a draft or for withdrawing his own money. Today, he has a choice. Gone are days when the most efficient bank transferred money from one branch to oth er in two days. Now it is simple as instant messaging or dial a pizza. Money have become the order of the day. The first bank in India, though conservative, was established in 1786. From 1786 till today, the journey of Indian Banking System can be segregated into three distinct phases. They are as mentioned below: * Early phase from 1786 to 1969 of Indian Banks Nationalization of Indian Banks and up to 1991 prior to Indian banking sector Reforms. * New phase of Indian Banking System with the advent of Indian Financial ; Banking Sector Reforms after 1991. To make this write-up more explanatory, I prefix the scenario as Phase I, Phase II and Phase III. Phase I The General Bank of India was set up in the year 1786. Next came Bank of Hindustan and Bengal Bank. The East India Company established Bank of Bengal (1809), Bank of Bombay (1840) and Bank of Madras (1843) as independent units and called it Presidency Banks.These three banks were amalgamated in 1920 and Imperial Bank of India wa s established which started as private shareholders banks, mostly Europeans shareholders. In 1865 Allahabad Bank was established and first time exclusively by Indians, Punjab National Bank Ltd. was set up in 1894 with headquarters at Lahore. Between 1906 and 1913, Bank of India, Central Bank of India, Bank of Baroda, Canara Bank, Indian Bank, and Bank of Mysore were set up. Reserve Bank of India came in 1935. During the first phase the growth was very slow and banks also experienced periodic failures between 1913 and 1948.There were approximately 1100 banks, mostly small. To streamline the functioning and activities of commercial banks, the Government of India came up with The Banking Companies Act, 1949 which was later changed to Banking Regulation Act 1949 as per amending Act of 1965 (Act No. 23 of 1965). Reserve Bank of India was vested with extensive powers for the supervision of banking in India as the Central Banking Authority. During those day’s public has lesser confi dence in the banks. As an aftermath deposit mobilization was slow. Abreast of it the savings bank facility provided by the Postal department was comparatively safer.Moreover, funds were largely given to traders. Phase II Government took major steps in this Indian Banking Sector Reform after independence. In 1955, it nationalized Imperial Bank of India with extensive banking facilities on a large scale especially in rural and semi-urban areas. It formed State Bank of India to act as the principal agent of RBI and to handle banking transactions of the Union and State Governments all over the country. Seven banks forming subsidiary of State Bank of India was nationalized in 1960 on 19th July, 1969, major process of nationalization was carried out.It was the effort of the then Prime Minister of India, Mrs. Indira Gandhi. 14 major commercial banks in the country was nationalized. Second phase of nationalization Indian Banking Sector Reform was carried out in 1980 with seven more banks. T his step brought 80% of the banking segment in India under Government ownership. The following are the steps taken by the Government of India to Regulate Banking Institutions in the Country: * 1949: Enactment of Banking Regulation Act. * 1955: Nationalization of State Bank of India. * 1959: Nationalization of SBI subsidiaries. 1961: Insurance cover extended to deposits. * 1969: Nationalization of 14 major banks. * 1971: Creation of credit guarantee corporation. * 1975: Creation of regional rural banks. * 1980: Nationalization of seven banks with deposits over 200 crore. After the nationalization of banks, the branches of the public sector bank India rose to approximately 800% in deposits and advances took a huge jump by 11,000%. Banking in the sunshine of Government ownership gave the public implicit faith and immense confidence about the sustainability of these institutions. Phase IIIThis phase has introduced many more products and facilities in the banking sector in its reforms me asure. In 1991, under the chairmanship of M Narasimham, a committee was set up by his name which worked for the liberalization of banking practices. The country is flooded with foreign banks and their ATM stations. Efforts are being put to give a satisfactory service to customers. Phone banking and net banking is introduced. The entire system became more convenient and swift. Time is given more importance than money. The financial system of India has shown a great deal of resilience.It is sheltered from any crisis triggered by any external macroeconomics shock as other East Asian Countries suffered. This is all due to a flexible exchange rate regime, the foreign reserves are high, the capital account is not yet fully convertible, and banks and their customers have limited foreign exchange exposure. BANKS IN INDIA In India the banks are being segregated in different groups. Each group has their own benefits and limitations in operating in India. Each has their own dedicated target ma rket. Few of them only work in rural sector while others in both rural as well as urban.Many even are only catering in cities. Some are of Indian origin and some are foreign players. All these details and many more is discussed over here. The banks and its relation with the customers, their mode of operation, the names of banks under different groups and other such useful information’s are talked about. One more section has been taken note of is the upcoming foreign banks in India. The RBI has shown certain interest to involve more of foreign banks than the existing one recently. This step has paved a way for few more foreign banks to start business in India. Major Banks in India| ABN-AMRO Bank * Abu Dhabi Commercial Bank * American Express Bank * Andhra Bank * Allahabad Bank * Bank of Baroda * Bank of India * Bank of Maharastra * Bank of Punjab * Bank of Rajasthan * Bank of Ceylon * BNP Paribas Bank * Canara Bank * Catholic Syrian Bank * Central Bank of India * Centurion Ban k * China Trust Commercial Bank * Citi Bank * City Union Bank * Corporation Bank * Dena Bank * Deutsche Bank * Development Credit Bank * Dhanalakshmi Bank * Federal Bank * HDFC Bank * HSBC ICICI Bank * IDBI Bank * Indian Bank | * Indian Overseas Bank * IndusInd Bank * ING Vysya Bank * Jammu ; Kashmir Bank * JPMorgan Chase Bank * Karnataka Bank * Karur Vysya Bank * Laxmi Vilas Bank * Oriental Bank of Commerce * Punjab National Bank * Punjab ; Sind Bank * Scotia Bank * South Indian Bank * Standard Chartered Bank * State Bank of India (SBI) * State Bank of Bikaner ; Jaipur * State Bank of Hyderabad * State Bank of Indore * State Bank of Mysore * State Bank of Saurastra * State Bank of Travancore * Syndicate Bank * Taib Bank * UCO Bank * Union Bank of India * United Bank of India * United Bank Of India * United Western Bank * UTI Bank | Fact Files of Banks in India The first, the oldest, the largest, the biggest, get all such types of information’s about Banking in India in this section. The first bank in India to be given an ISO Certification| Canara Bank| The first bank in Northern India to get ISO 9002 certification for their selected branches| Punjab and Sind Bank| The first Indian bank to have been started solely with Indian capital| Punjab National Bank| The first among the private sector banks in Kerala to become a scheduled bank in 1946 under the RBIAct| South Indian Bank| India's oldest, largest and most successful commercial bank, offering the widest possible range of domestic, international and NRI products and services, through its vast network in India and overseas| State Bank of India| India's second largest private sector bank and is now the largest scheduled commercial bank in India| The Federal Bank Limited| Bank which started as private shareholders banks, mostly Europeans shareholders| Imperial Bank of India| The first Indian bank to open a branch outside India in London in 1946 and the first to open a branch in continental Europe at Pari s in 1974| Bank of India, founded in 1906 in Mumbai| The oldest Public Sector Bank in India having branches all over India and serving the customers for the last 132 years| Allahabad Bank| The first Indian commercial bank which was wholly owned and managed by Indians| Central Bank of India| | | Bank of India was founded in 1906 in Mumbai. It became the first Indian bank to open a branch outside India in London in 1946 and the first to open a branch in continental Europe at Paris in 1974. PUBLIC SECTOR BANKS Among the Public Sector Banks in India, United Bank of India is one of the 14 major banks, which were nationalized on July 19, 1969. Its predecessor, in the Public Sector Banks, the United Bank of India Ltd. , was formed in 1950 with the amalgamation of four banks viz. Camilla Banking Corporation Ltd. (1914), Bengal Central Bank Ltd. (1918), Camilla Union Bank Ltd. (1922) and Hooghly Bank Ltd. (1932).Oriental Bank of Commerce (OBC), Government of India Undertaking offers Domestic , NRI and Commercial banking services. OBC is implementing a GRAMEEN PROJECT in Dehradun District (UP) and Hanumangarh District (Rajasthan) disbursing small loans. This Public Sector Bank India has implemented 14 point action plan for strengthening of credit delivery to women and has designated 5 branches as specialized branches for women entrepreneurs. The following are the list of Public Sector Banks in India * Allahabad Bank * Andhra Bank * Bank of Baroda * Bank of India * Bank of Maharastra * Canara Bank * Central Bank of India * Corporation Bank * Dena Bank * Indian Bank * Indian Overseas Bank * Oriental Bank of Commerce Punjab ; Sind Bank * Punjab National Bank * Syndicate Bank * UCO Bank * Union Bank of India * United Bank of India * Vijaya Bank List of State Bank of India and its subsidiary, a Public Sector Banks * State Bank of India * State Bank of Bikaner ; Jaipur * State Bank of Hyderabad * State Bank of Indore * State Bank of Mysore * State Bank of Saurastra * State Ban k of Travancore PRIVATE SECTOR BANKS: Private banking in India was practiced since the beginning of banking system in India. The first private bank in India to be set up in Private Sector Banks in India was IndusInd Bank. It is one of the fastest growing Bank Private Sector Banks in India.IDBI ranks the tenth largest development bank in the world as Private Banks in India and has promoted world class institutions in India. The first Private Bank in India to receive an in principle approval from the Reserve Bank of India was Housing Development Finance Corporation Limited, to set up a bank in the private sector banks in India as part of the RBI's liberalization of the Indian Banking Industry. It was incorporated in August 1994 as HDFC Bank Limited with registered office in Mumbai and commenced operations as Scheduled Commercial Bank in January 1995. ING Vysya, yet another Private Bank of India was incorporated in the year 1930. Bangalore has a pride of place for having the first bran ch inception in the year 1934.With successive years of patronage and constantly setting new standards in banking, ING Vysya Bank has many credits to its account. List of Private Banks in India * Bank of Punjab * Bank of Rajasthan * Catholic Syrian Bank * Centurion Bank * City Union Bank * Dhanalakshmi Bank * Development Credit Bank * Federal Bank * HDFC Bank * ICICI Bank * IDBI Bank * IndusInd Bank * ING Vysya Bank * Jammu & Kashmir Bank * Karnataka Bank * Karur Vysya Bank * Laxmi Vilas Bank * South Indian Bank * United Western Bank INDIAN BANKING INDUSTRY The Indian banking market is growing at an astonishing rate, with Assets expected to reach US$1 trillion by 2010.An expanding economy, middle class, and technological innovations are all contributing to this growth. The country’s middle class accounts for over 320 million People. In correlation with the growth of the economy, rising income levels, increased standard of living, and affordability of banking products are promi sing factors for continued expansion. The Indian banking market is growing at an astonishing rate, with Assets expected to reach US$1 trillion by 2010. An expanding economy, middle class, and technological innovations are all contributing to this growth. The Indian banking Industry is in the middle of an IT revolution, Focusing on the expansion of retail and rural banking.Players are becoming increasingly customer – centric in their approach, which has resulted in innovative methods of offering new banking products and services. Banks are now realizing the importance of being a big player and are beginning to focus their attention on mergers and acquisitions to take advantage of economies of scale and/or comply with Basel II regulation. â€Å"Indian banking industry assets are expected to reach US$1 trillion by 2010 and are poised to receive a greater infusion of foreign capital,† says Prathima Rajan, analyst in Celent's banking group and author of the report. â€Å"T he banking industry should focus on having a small number of large players that can compete globally rather than having a large number of fragmented players. † | |Type| Private, BSE & NSE, NYSE| Founded| 1955 (as Industrial credit and Investment corporation of India)| Headquarters| ICICI Bank Ltd. , ICICI Bank Towers, Bandra Kurla Mumbai, India| Key people| N Vaghul, K. V. Kamath, Chanda Kochhar, V Vaidyanathan, Madhabi Puri | Industry| Banking Insurance Capital Markets and allied industries| Products| Loans, Credit Cards, Savings, Investment vehicles, Insurance etc. | Revenue| ^ USD 5. 79 billion| Total assets| Rs. 3,997. 95 billion (US$ 100 billion) at March 31, 2008. | Overview ICICI Bank (formerly Industrial Credit and Investment Corporation of India).ICICI Limited was established in 1955 by the World Bank, the Government of India and the Indian Industry, for the promotion of industrial development in India by giving project and corporate finance to the industries in India . ICICI Bank has grown from a development bank to a financial conglomerate and has become one of the largest public financial institutions in India. ICICI Bank has financed all the major sectors of the economy, covering 6,848 companies and 16,851 projects. As of March 31, 2000, ICICI had disbursed a total of Rs. 1,13,070 crores, since inception. ICICI Bank Fact Files: Total assets: Rs. 146,214 crore (December 31, 2004) Network: 530 branches ATMs: Over 1,880 Abroad Subsidiaries: United Kingdom and Canada Abroad branches: Singapore and Bahrain Representative offices: United States, China, United Arab Emirates, and Bangladesh and South Africa.ICICI Bank is India's second-largest bank with total assets of about Rs. 2,513. 89 bn (US$ 56. 3 bn) at March 31, 2006 and profit after tax of Rs. 25. 40 bn (US$ 569 mn) for the year ended March 31, 2006 (Rs. 20. 05 bn (US$ 449 mn) for the year ended March 31, 2005). ICICI Bank has a network of about 614 branches and extension counters and over 2, 200 ATMs. ICICI Bank offers a wide range of banking products and financial services to corporate and retail customers through a variety of delivery channels and through its specialized subsidiaries and affiliates in the areas of investment banking, life and non-life insurance, venture capital and asset management.ICICI Bank set up its international banking group in fiscal 2002 to cater to the cross border needs of clients and leverage on its domestic banking strengths to offer products internationally. ICICI Bank (BSE: ICICI) ( Industrial Credit and Investment Corporation of India) is India's largest private sector bank in market capitalization and second largest overall in terms of assets. Bank has total assets of about USD 100 billion (at the end of March 2008), a network of over 1,491 branches, 22 regional offices and 49 regional processing centers, about 4,485 ATMs (at the end of September 2008), and 24 million customers (at the end of July 2007).ICICI Bank offers a wide range o f banking products and financial services to corporate and retail customers through a variety of delivery channels and specialized subsidiaries and affiliates in the areas of investment banking, life and non-life insurance, venture capital and asset management. (These data are dynamic. ) ICICI Bank is also the largest issuer of credit cards in India. ICICI Bank has got its equity shares listed on the stock exchanges at Kolkata and Vadodara, Mumbai and the National Stock Exchange of India Limited, and its ADRs on the New York Stock Exchange (NYSE). The Bank is expanding in overseas markets and has the largest international balance sheet among Indian banks. ICICI Bank now has wholly-owned subsidiaries, branches and representatives offices in 18 countries, including an offshore unit in Mumbai.This includes wholly owned subsidiaries in Canada, Russia and the UK (the subsidiary through which the hisave savings brand is operated), offshore banking units in Bahrain and Singapore, an adviso ry branch in Dubai, branches in Belgium, Hong Kong and Sri Lanka, and representative offices in Bangladesh, China, Malaysia, Indonesia, South Africa, Thailand, the United Arab Emirates and USA. Overseas, the Bank is targeting the NRI (Non-Resident Indian) population in particular. ICICI reported a 1. 15% rise in net profit to Rs. 1,014. 21 crore on a 1. 29% increase in total income to Rs. 9,712. 31 crore in Q2 September 2008 over Q2 September 2007. The bank's current and savings account (CASA) ratio increased to 30% in 2008 from 25% in 2007.ICICI Bank currently has subsidiaries in the United Kingdom, Russia and Canada, branches in Singapore, Bahrain, Hong Kong, Sri Lanka and Dubai International Finance Center and representative offices in the United States, United Arab Emirates, China, South Africa and Bangladesh. Our UK subsidiary has established a branch in Belgium. ICICI Bank is the most valuable bank in India in terms of market capitalization. ICICI Bank's equity shares are list ed in India on the Bombay Stock Exchange and the National Stock Exchange of India Limited and its American Depositary Receipts (ADRs) are listed on the New York Stock Exchange (NYSE). ICICI Bank has formulated a Code of Business Conduct and Ethics for its Directors and employees.At June 5, 2006, ICICI Bank, with free float market capitalization of about Rs. 480. 00 billion (US$ 10. 8 billion) ranked third amongst all the companies listed on the Indian stock exchanges. ICICI Bank was originally promoted in 1994 by ICICI Limited, an Indian financial Institution, and was its wholly owned subsidiary. ICICI's shareholding in ICICI Bank was reduced to 46% through a public offering of shares in India in fiscal 1998, an equity offering in the form of ADRs listed on the NYSE in fiscal 2000, ICICI Bank's acquisition of Bank of Madura Limited in an all-stock amalgamation in fiscal 2001, and secondary market sales by ICICI to institutional investors in fiscal 2001 and fiscal 2002.ICICI was form ed in 1955 at the initiative of The World Bank, the Government of India and representatives of Indian industry. The principal objective was to create a development financial institution for Providing medium-term and long-term project financing to Indian businesses. In the 1990s, ICICI transformed its business from a development financial institution offering only project finance to a diversified financial service group offering a wide variety of products and services, both directly and through a number of subsidiaries and affiliates like ICICI Bank. In 1999, ICICI become the first Indian company and the first bank or financial institution from non-Japan Asia to be listed on the NYSE.In October 2001, the Boards of Directors of ICICI and ICICI Bank approved the merger of ICICI and two of its wholly owned retail finance subsidiaries, ICICI Personal Financial Services Limited and ICICI Capital Services Limited, with ICICI Bank. The merger was approved by shareholders of ICICI and ICICI Bank in January 2002, by the High Court of Gujarat at Ahmadabad in March 2002, and by the High Court of Judicature at Mumbai and the Reserve Bank of India in April 2002. Consequent to the merger, the ICICI group's financing and banking Operations, both wholesale and retail, have been integrated in a single entity. Free float holding excludes all promoter holdings, strategic investments and Cross holdings among  Ã‚  Ã‚   public sector entities. BUSINESS OBJECTIVES Vision To be the leading provider of financial services in India and a major global bank. Mission We will leverage our people, technology, speed and financial capital to: be the banker of first choice for our customers by delivering high quality, world-class service. * Expand the frontiers of our business globally. * Play a proactive role in the full realisation of India’s potential. * maintain a healthy financial profile and diversify our earnings across businesses and geographies. * Maintain high standards of gov ernance and ethics. * Contribute positively to the various countries and markets in which we operate. * Create value for our stakeholders. * Product and Services Service and banking of ICICI bank categorized in to personal banking, business banking and NRI banking services. Personal banking- Deposit in form of saving, recurring, term deposit, senior itizen deposit and children depository account are there for individual customer can also avail of their housing, automobile, farm equipment, business or personal loan scheme. Personal client can also invest in mutual funds and participate in stock trading through ICICI bank. Business banking  Ã¢â‚¬â€œ Business banking services of ICICI Bank are exhaustive. Project financing, deal assessment, and land evaluation are investment banking services offered to corporate clients. Global trade and cash management transaction services facilitate remittances and receipts across important cities. Capital market and custodial services enable busin ess houses to participate in equity trading and transfer across major stock markets of world.Customer ICICI bank targets all segment of customer with various types of products and services. I interacted with a a lot of customers and collect their feedback on the given services of company, and feedback are positive response from all point of view. Customers are beneficiary from both sides monetary as well as non monetary. The bank targets to add nearly 500,000 customers under the new scheme in the next one year and plans to offer auto loans through the new online channel in the future, ICICI Bank's Executive Director, V Vaidyanathan, said here. â€Å"As of now, nearly 24 per cent of our customer transactions are happening through internet.We are primarily targeting our urban customers, who constitute nearly 70 per cent of our total customer-base,† Vaidyanathan said. Customers, opting for the service can also benefit from the quantum optima facility, wherein if the balance exce eds Rs 5,000, the money will automatically be transferred to a fixed deposit scheme, he said. The facility, which also enable customers to transact between an ICICI Bank account and accounts in other banks, is being offered free of cost, he said ICICI bank, presently, has above 2 crore customers. The lender opened nearly 470 branches in the last fiscal. The lender has also plans to launch ‘SMS n Cash' scheme later this week under which ICICI account holders can transfer funds to those who do not have a bank account.ICICI bank is strongly committed to protecting the privacy of its customers and has taken all necessary and reasonable measures to protect the confidentiality of the customer information and its transmission through the world wide web and it shall not be held liable for disclosure of the confidential information when in accordance with this privacy commitment or in terms of the agreements, if any, with the customers. ICICI bank Endeavour’s to safeguard and en sure the security of the information provided by the customer. ICICI bank uses 128-bit encryption, for the transmission of the information, which is currently the permitted level of encryption in India.When the information provided by the customers is not transmitted through this encryption, the customer's system (if configured accordingly) will display an appropriate message ensuring the best level of secrecy for the customer's information. The customer would be required to cooperate with ICICI bank in order to ensure the security of the information, and it is recommended that the customers necessarily choose their passwords carefully such that no unauthorized access is made by a third party. To make the password complex and difficult for others to guess, the customers should use combination of alphabets, numbers and special characters (like! @, #, $ etc. ).The customers should undertake not to disclose their password to anyone or keep any written or other record of the password su ch that a third party could access it. * ICICI bank undertakes not to disclose the information provided by the customers to any person, unless such action is necessary to: * Conform to legal requirements or comply with legal process; * Protect and defend ICICI bank's or its affiliates rights, interests or property; * Enforce the terms and conditions of the products or services; or * Act to protect the interests of ICICI bank, its affiliates, or its members, constituents or of other persons. Competitor The main competitor of is ICICI bank is SBI because this bank is totally taken by government after this bank HDFC bank is the main competitor of ICICI bank .There are different types of segment operation semment, investment and services, demat and NRI services. The competitor from the operation segment are State Bank of India(SBI), Axis, Housing Development and Financial corporation(HDFC) etc. From the investment And service sector HDFC standard life insurance corporation, Bharati Axa life insurance ,Reliance Life Insurance Corporation, Max new work life insurance SBI Life insurance,Life Insurance Corporation of India. In demat section India bull,Anangram,SBI,HDFC,India Infoline are the main competitor of ICICI bank. In the NRI service section the Western Union bank is the main competitor of ICICI bank.There are some other company who also compete with the ICICI bank After the SBI the HDFC bank is the main competitor of ICICI bank. HDFC Bank Ltd. is a commercial bank of India, incorporated in August 1994, after the Reserve Bank of India allowed establishing private sector banks. The Bank was promoted by the Housing Development Finance Corporation, a premier housing finance company (set up in 1977) of India. HDFC Bank has 1,500 branches and over 2,890 ATMs, in 530 cities in India, and all branches of the bank are linked on an online real-time basis. As of September 30, 2008 the bank had total assets of INR 1006. 82 billion. State Bank of India is the largest bank in India.It is also, measured by the number of branch offices and employees, the second largest bank in the world. [citation needed] The bank traces its ancestry back through the Imperial Bank of India to the founding in 1806 of the Bank of Calcutta, making it the oldest commercial bank in the Indian Subcontinent. The Government of India nationalised the Imperial Bank of India in 1955, with the Reserve Bank of India taking a 60% stake, and renamed it the State Bank of India. In 2008, the Government took over the stake held by the Reserve Bank of India. SBI provides a range of banking products through its vast network in India and overseas, including products aimed at NRIs.With an asset base of $126 billion and its reach, it is a regional banking behemoth. SBI has laid emphasis on reducing the huge manpower through Golden handshake schemes and computerizing its operations. The State Bank Group, with over 16000 branches , has the largest branch network in India. It has a market share among Indian commercial banks of about 20% in deposits and advances, and SBI accounts for almost one-fifth of the nation’s loans. There are some other banks which gives challenging some how in the banking and service sectorthey are: * Allahabad Bank * Andhra Bank * Bank of Baroda * Bank of India * Bank of Maharashtra * Canara Bank * Central Bank of India Corporation Bank * Dena Bank * IDBI Bank * Indian Bank * Indian Overseas Bank * Oriental Bank of Commerce * Punjab & Sind Bank * Punjab National Bank * Syndicate Bank * UCO Bank * Union Bank of India * United Bank of India * Vijaya Bank Environment An employer the bank extends a lot of authority along with justified accountability to you. The working culture is very collaborative in nature. It can be owed to the fact that the bank is highly segmented with a lot of overlapping and mostly distinct roles and responsibility. ICICI Bank has established itself as a one stop solution (Universal Bank) for all financial need of indivi duals and institutions alike.The credit for the same can be attributed to its vast network, probably the largest among private sector banks. This makes the life of an employee a lot easier, especially for those who face the external customers. You do not have to justify your organization, it is only the product that has to be pitched. As far as employee benefits are concerned, ICICI Bank offers a lot of financial benefits ranging from your family health insurance to your kids school donations. The organization is sensitive to the needs of its employees as this quality is one of the building blocks (DNA) of the organizational culture. The organization will be giving you enough flexibility to innovate and come-up with new ideas.It will also exhibit its in terms of well laid systems, processes and infrastructure. It will extend a fast track growth for those with extraordinary talent at the same time offer stability to those who are able to deliver satisfactorily. Overall, I would say i t’s a lifetime experience to work with such a behemoth organization. It might not be the best paymaster but it definitely will impress you with its capability as the head master (Principal) of banking industry. there are huge competition between the eployee to achieve theo goal. BUSINESS OBJECTIVES: Vision To be the leading provider of financial services in India and a major global bank. Mission We will leverage our people, technology, speed and financial capital to: be the banker of first choice for our customers by delivering high quality, world-class service. * expand the frontiers of our business globally. * play a proactive role in the full realisation of India’s potential. * maintain a healthy financial profile and diversify our earnings across businesses and geographies. * maintain high standards of governance and ethics. * contribute positively to the various countries and markets in which we operate. * create value for our stakeholders. Product and Services Se rvice and banking of ICICI bank categorized in to personal banking, business banking and NRI banking services.Personal banking- Deposit in form of saving, recurring, term deposit, senior citizen deposit and children depository account are there for individual customer can also avail of their housing, automobile, farm equipment, business or personal loan scheme. Personal client can also invest in mutual funds and participate in stock trading through ICICI bank. Business banking  Ã¢â‚¬â€œ Business banking services of ICICI Bank are exhaustive. Project financing, deal assessment, and land evaluation are investment banking services offered to corporate clients. Global trade and cash management transaction services facilitate remittances and receipts across important cities. Capital market and custodial services enable business houses to participate in equity trading and transfer across major stock markets of world.CUSTOMER ICICI bank targets all segment of customer with various types of products and services. I interacted with a a lot of customers and collect their feedback on the given services of company, and feedback are positive response from all point of view. Customers are beneficiary from both sides monetary as well as non monetary. The bank targets to add nearly 500,000 customers under the new scheme in the next one year and plans to offer auto loans through the new online channel in the future, ICICI Bank's Executive Director, V Vaidyanathan, said here. â€Å"As of now, nearly 24 per cent of our customer transactions are happening through internet.We are primarily targeting our urban customers, who constitute nearly 70 per cent of our total customer-base,† Vaidyanathan said. Customers, opting for the service can also benefit from the quantum optima facility, wherein if the balance exceeds Rs 5,000, the money will automatically be transferred to a fixed deposit scheme, he said. The facility, which also enable customers to transact between an ICICI Bank account and accounts in other banks, is being offered free of cost, he said ICICI bank, presently, has above 2 crore customers. The lender opened nearly 470 branches in the last fiscal. The lender has also plans to launch ‘SMS n Cash' scheme later this week under which ICICI account holders can transfer funds to those who do not have a bank account.ICICI bank is strongly committed to protecting the privacy of its customers and has taken all necessary and reasonable measures to protect the confidentiality of the customer information and its transmission through the world wide web and it shall not be held liable for disclosure of the confidential information when in accordance with this privacy commitment or in terms of the agreements, if any, with the customers. ICICI bank Endeavour’s to safeguard and ensure the security of the information provided by the customer. ICICI bank uses 128-bit encryption, for the transmission of the information, which is currently the p ermitted level of encryption in India.When the information provided by the customers is not transmitted through this encryption, the customer's system (if configured accordingly) will display an appropriate message ensuring the best level of secrecy for the customer's information. The customer would be required to cooperate with ICICI bank in order to ensure the security of the information, and it is recommended that the customers necessarily choose their passwords carefully such that no unauthorized access is made by a third party. To make the password complex and difficult for others to guess, the customers should use combination of alphabets, numbers and special characters (like! @, #, $ etc. ). The customers should undertake not to disclose their password to anyone or keep any written or other record of the password such that a third party could access it. ICICI bank undertakes not to disclose the information provided by the customers to any person, unless such action is necessa ry to: * Conform to legal requirements or comply with legal process; * Protect and defend ICICI bank's or its affiliates rights, interests or property; * Enforce the terms and conditions of the products or services; or * Act to protect the interests of ICICI bank, its affiliates, or its members, constituents or of other persons. COMPETITOR The main competitor of is ICICI bank is SBI because this bank is totally taken by government after this bank HDFC bank is the main competitor of ICICI bank . There are different types of segment operation semment, investment and services, demat and NRI services. The competitor from the operation segment are State Bank of India(SBI), Axis, Housing Development and Financial corporation(HDFC) etc.From the investment And service sector HDFC standard life insurance corporation, Bharati Axa life insurance ,Reliance Life Insurance Corporation, Max new work life insurance SBI Life insurance,Life Insurance Corporation of India. In demat section India bull, Anangram,SBI,HDFC,India Infoline are the main competitor of ICICI bank. In the NRI service section the Western Union bank is the main competitor of ICICI bank. There are some other company who also compete with the ICICI bank After the SBI the HDFC bank is the main competitor of ICICI bank. HDFC Bank Ltd. is a commercial bank of India, incorporated in August 1994, after the Reserve Bank of India allowed establishing private sector banks.The Bank was promoted by the Housing Development Finance Corporation, a premier housing finance company (set up in 1977) of India. HDFC Bank has 1,500 branches and over 2,890 ATMs, in 530 cities in India, and all branches of the bank are linked on an online real-time basis. As of September 30, 2008 the bank had total assets of INR 1006. 82 billion. State Bank of India is the largest bank in India. It is also, measured by the number of branch offices and employees, the second largest bank in the world. [citation needed] The bank traces its ancestry ba ck through the Imperial Bank of India to the founding in 1806 of the Bank of Calcutta, making it the oldest commercial bank in the Indian Subcontinent.The Government of India nationalised the Imperial Bank of India in 1955, with the Reserve Bank of India taking a 60% stake, and renamed it the State Bank of India. In 2008, the Government took over the stake held by the Reserve Bank of India. SBI provides a range of banking products through its vast network in India and overseas, including products aimed at NRIs. With an asset base of $126 billion and its reach, it is a regional banking behemoth. SBI has laid emphasis on reducing the huge manpower through Golden handshake schemes and computerizing its operations. The State Bank Group, with over 16000 branches , has the largest branch network in India. It has a market share among Indian commercial banks of about 20% in deposits and advances, and SBI accounts for almost one-fifth of the nation’s loans.There are some other banks w hich gives challenging some how in the banking and service sectorthey are: * Allahabad Bank * Andhra Bank * Bank of Baroda * Bank of India * Bank of Maharashtra * Canara Bank * Central Bank of India * Corporation Bank * Dena Bank * IDBI Bank * Indian Bank * Indian Overseas Bank * Oriental Bank of Commerce * Punjab & Sind Bank * Punjab National Bank * Syndicate Bank * UCO Bank * Union Bank of India * United Bank of India * Vijaya Bank ENVIRONMENT An employer the bank extends a lot of authority along with justified accountability to you. The working culture is very collaborative in nature. It can be owed to the fact that the bank is highly segmented with a lot of overlapping and mostly distinct roles and responsibility.ICICI Bank has established itself as a one stop solution (Universal Bank) for all financial need of individuals and institutions alike. The credit for the same can be attributed to its vast network, probably the largest among private sector banks. This makes the life of an employee a lot easier, especially for those who face the external customers. You do not have to justify your organization, it is only the product that has to be pitched. As far as employee benefits are concerned, ICICI Bank offers a lot of financial benefits ranging from your family health insurance to your kids school donations. The organization is sensitive to the needs of its employees as this quality is one of the building blocks (DNA) of the organizational culture.The organization will be giving you enough flexibility to innovate and come-up with new ideas. It will also exhibit its in terms of well laid systems, processes and infrastructure. It will extend a fast track growth for those with extraordinary talent at the same time offer stability to those who are able to deliver satisfactorily. Overall, I would say it’s a lifetime experience to work with such a behemoth organization. It might not be the best paymaster but it definitely will impress you with its capabili ty as the head master (Principal) of banking industry. there are huge competition between the eployee to achieve theo goal. TECHNOLOGY ICICI use many type of advance technological software like Pinnacle 7. 0 and Pinnacle7. 016.Among from this software ICICI bank uses the e-banking, core banking, mobile banking electronic display sy ICICI Bank was using Teradata for its data warehouse. However, due to its proprietary hardware, the cost of procurement, upgrades and administration was soaring. The closed box architecture of Teradata imposed restrictions on scalability. Secondly, querying and loading could not happen simultaneously. Queries could only be run during business hours because the loading of data had to take place during off-business hours. This meant that the refresh rate of EDW was delayed, so queries may not reflect the most current data. ICICI Bank was also dependent on Teradata for support and other activities: The bank was completely tied down to that solution.These iss ues compelled ICICI Bank to look for more efficient and flexible solutions. The solution would have to address not only current issues, but accommodate future growth expectations and business requirements. ICICI Bank evaluated numerous data warehousing solutions in the pursuit of solving its issues, and developed a shortlist of alternatives for its migration proof-of-concept: Sybase, SAS and Netezza. The primary criteria for evaluation was the price-to-performance ratio where Sybase IQ emerged the clear winner. During this rigorous testing, Sybase IQ delivered faster results on independent hardware and operating systems with minimum infrastructure.Commending the improvements achieved, Amit Sethi, Joint General Manager, ICICI bank says, â€Å"What impressed us wasthat even with overall lower costs, we could achieve significantly better query performanceafter implementing the Sybase enterprise warehouse solution. † ICICI Infotech today launched an enterprise resource planning ( ERP) solution for the small and medium enterprises. The ERP package – Orion Advantage – comes bundled with an HP dual processor Xeon server, Oracle 9i database, Windows 2003 server and costs about Rs 9. 90 lakh and has a 15-user license. An ERP package helps a manufacturer or any other business implementing it to manage all the important parts in the company such as product planning, parts purchasing, maintaining inventory and interacting with suppliers and customers.ICICI Infotech officials told a press conference here today that Orion Advantage offered a set of business practice solutions for industry segments such as engineering, auto ancillary, pharmaceuticals, chemicals and IT distribution. Besides the cost advantage, the ERP package also came pre-configured. ICICI Infotech had mapped the processes specific to each industry segment into the package. Mr. Manoj Kunkalienkar, Executive Director and President, ICICI Infotech, said that small and medium enterprises (SM Es) offered a good market and ICICI Infotech hoped to become a leading solution provider to this segment. Mr. R. K. Kanthi, Deputy General Manager, ICICI Infotech, said there was no ERP package for the SMEs that bundled the server, database and operating system right now.That was the advantage ICICI Infotech offered to SMEs as Orion Advantage came bundled and pre-configured. Besides the high cost of generic ERP packages, their implementation time as far as SMEs were concerned was also long. Orion Advantage could be installed in 45 days. ICICI Infotech had signed up six customers so far for the package and hoped to garner a 15 per cent market share of the SME segment, whose number in the country was estimated at 2. 30 lakh. Mr. K. S. Natarajan, Managing Director, Trident Pneumatics Pvt Ltd of Coimbatore, one of the companies that had installed Orion Advantage, said that the company had tried three other ERP packages, all of which had failed, before settling on Orion Advantage.Mr Kunk alienkar said that ICICI Infotech planned to move the two development centers in Chennai into a single location and double the staff strength from 300 now in the next two years. The Chennai centers were involved in research and development of Orion ERP solutions and Premia, an insurance package. ERP Systems Integration Pinnacle Software Solutions has the expertise and experience to assist you with your enterprise systems integration. From developing your strategy, through implementation and support, we bring the right combination of resources, management skillsets, and technical know-how. We will help you successfully integrate your  Enterprise Resource Planning (ERP)  systems into your overall business and technology infrastructure.Whether you are planning an upgrade of an existing ERP system, or a complete replacement of a legacy application and platform, we can help you improve your financial, human resources, electronic mail, and other business systems. We work with the lead ing ERP systems, including the latest versions of the Oracle and PeopleSoft applications: ? General Ledger| ? Project Costing| ? Accounts Payable| ? Human Resources| ?   Accounts Receivable| ? Payroll| ? Purchasing| ? Benefits| ? Asset Management| ? Compensation| Our technology management solutions will help you migrate hardware platforms, improve network and database performance, develop or refresh policies and rocedures, and develop sound disaster recovery and backup solutions. Please contact us to learn how Pinnacle Software Solutions can help you develop â€Å"solutions that fit†Ã‚  your enterprise. ICICI Prudential Life Insurance Company Limited ICICI Prudential life Insurance Company Limited was incorporated on 20th July 2000. The authorized capital of the company is Rs. 2300 million and the paid up capital is Rs. 1500 million. The company is joint venture of ICICI (74%) and UK based company Prudential Plc (26%). The company was granted certificate of registration for carrying business, by Insurance Regulatory and Development Authority on 24th November 2000.It commenced commercial operation from 19th December 2000 and becoming a leading private sector life insurance company. The company recognizes that the driving force for gaining sustainable competitive advantage in this business is superior customer experience and investment behind the brand. The company aims to achieve this by striving to provide world class service level trough constant innovation in product, distribution channels and technology based delivery. Vision and Mission Their vision is to make ICICI Prudential Life Insurance Company the dominant new insurer in the life insurance industry. This they hope to achieve through their commitment to excellence, focus on service, speed and innovation, and leveraging our technological expertise.The success of the organisation will be founded on its strong focus on values and clarity of purpose. These include: *   Understanding the needs o f customers and offering them superior products and service *   Building long lasting relationships with their partners *   Providing an enabling environment to foster growth and learning for their employees And above all building transparency in all our dealings. They believe that they can play a significant role in redefining and reshaping the sector. Given the quality of their parentage and the commitment of their team, they feel that tere will be no limits to their growth. Board of DirectorsThe ICICI Prudential Life Insurance Company Limited Board comprises reputed people from the finance industry both from India and abroad. Shri K. V. Kamath, Chairman Mr. Mark Tucker Smt. Lalita D. Gupte Mr. Danny Bardin Mrs. Kalpana Morparia Shri M. P. Modi Mr. John Caouette Shri S. P. Subhedar, (Alternate Director to Mr. Danny Bardin)   Mr. Derek Stott, (Alternate Director to Mr. Mark Tucker) Smt. Shikha Sharma, Managing Director Management Team Ms. Shikha Sharma, Managing Director Mr. Kevin Wright, Executive Vice President – Sales & Distribution Ms. Madhavi Soman, Chief – Strategic Initiatives Mr. V. Rajagopalan, Appointed Actuary Mr. Sandeep Batra, Chief Financial Officer & Company Secretary Mr.Saugata Gupta, Chief – Marketing & Service Mr. Shubhro J. Mitra, Chief – Human Resources Corporate Office: ICCI Prulife Towers, 1089, Appasahab Marathe Marg, Prabhadevi, Mumbai 400 025. Telephone Number: 022-462 1600 Website :  www. iciciprulife. com ICICI Lombard General Insurance Company ICICI Lombard  General Insurance Company Limited is a 74:26 joint venture between ICICI Bank Limited and Canada based  Fairfax Financial Holdings  Limited. ICICI Bank  is India's second largest bank, while  Fairfax Financial Holdings  is a diversified financial corporate engaged in general  insurance,  reinsurance, insurance claims management and  Investment management.Lombard Canada Ltd, a group company of Fairfax Financial Holdings Limit ed, is one of Canada's oldest property and casualty insurers. ICICI Lombard General Insurance Company received regulatory approvals to commence general insurance business in August 2000. Board Members * Mr K V Kamath, Chairman * Mr R Athappan, Director * Mr B V Bhargava, Director * Mr Dileep Choksi, Director * Mr James F Dowd, Director * Ms Lalita D Gupte, Director * Ms Kalpana Morparia, Director * Mr S Mukherji, Director * Mr Chandran Ratnaswami, Director * Mr H N Sinor, Director * Mr Sandeep Bakhshi, Managing Director & CEO Audit Committee * Mr. S Mukherji, Chairman * Mr. Dileep Choksi, Director * Mr. James F Dowd, Director * Mr. H. N. Sinor, Director Investment Committee * Mr.Chandran Ratnaswami, Chairman * Ms. Kalpana Morparia, Director * Mr. Sandeep Bakhshi,, Managing Director & CEO * Mr. S Gopalakrishnan, Head – Investments * Mr. Rakesh Jain, Head-Finance & Accounts * Mr. Liyaquat Khan, Appointed Actuary Board Governance Committee * Ms. Kalpana Morparia, Chairperson * M r. Chandran Ratnaswami, Director * Mr. H. N. Sinor, Director Retail Segment of ICICI Lombard General Insurance : ICICI Lombard's Retail Segment consists of personal insurance products – Health, Home, Motor and Travel insurances. Health Insurance ICICI Lombard is known to be a pioneer in introducing innovative concepts in the Indian health Insurance sector.Be it the floater concept, the critical illness cover or the tax gain policy, all these were first introduced by ICICI Lombard. It was also one of the first general insurance companies in India to have a robust online system in place for buying and renewing policies. The various plans offered by ICICI Lombard include  Family Floater Plan  Ã¢â‚¬â€œ where one policy covers the entire family,  Health Advantage Plus  Ã¢â‚¬â€œ where they cover OPD and dental expenses, also help save maximum tax under section 80D and  Critical Illness plan  Ã¢â‚¬â€œ a special policy covering a list of critical illnesses. They also have a basic  Personal Accident Plan  which covers against accidents. ICICI Lombard health plans also provide coverage against terrorism. Home InsuranceHome Insurance is actually one of the most neglected areas in the general insurance category. Simply, because people in general, especially in India, do not give much importance to it. However, in the recent years, due to the increase in awareness, and the great extent of damage caused to property due to natural calamities and terrorism, it has been gaining importance. The  Home Insurance Policyoffered by ICICI Lombard covers both the structure and the contents of the house. You can opt for either of the covers or both. Unlike other policies, it also covers damage due to terrorist activities, loss of cash, public liability, temporary resettlement and others. Motor InsuranceAs Motor Insurance is mandatory in India and is governed by the Motor Tariff Act, the policies offered by various companies are more or less the same. There is n ot much room for innovation in this category. ICICI Lombard too offers  Car Insurance  and  Two Wheeler Insurance. They are known to offer one of the best rates in the market. As the entire buying process is online and is instant, without any submission of documents or other formalities, people generally opt it for convenience. Travel Insurance Travel insurance is one of the most prominent sector of general insurance, especially overseas travel insurance and student medical insurance. ICICI Lombard offers various options in both the categories.The  Overseas Travel Plans  and  Student Medical Plans  offered cover medical and non-medical expenses, including compensation for flights hijacked and pre existing diseases in case of emergency. They charge on a per day basis if the travel is more than 7 days. ICICI Lombard has tied up with  United Health Group  to facilitate access to all its clinics while in U. S. The  Student Medical Plans  are accepted in almost univ ersities worldwide. They also have a section in their website,  University Search, where one can find specific plans for specific universities. All the above retail policies can be bought online, without any documentation through their website  www. icicilombard. com  . One can not only buy, but also manage and renew their insurance policies online. NRI ServicesICICI Lombard has developed insurance policies for  Non-resident Indians  that can be bought, renewed and tracked online. Parents' Health Insurance covers hospitalization and medical expenses incurred by parents of the policyholder in India. For parents' travelling outside India, ICICI Lombard offers a Parents' Overseas Travel Insurance policy. An  NRI  can insure his children/ dependents travelling abroad to study, under the Student Medical Insurance plan. Likewise, the Home Insurance and Car Insurance schemes enables an  NRI  to secure his assets in India. Channels Channel is the term used for the various approaches a company uses to tap its customers.ICICI Lombard uses a multi channel approach to ensure the sales, service and other allied activities are carried out in the most effective manner. Retail The Retail channel consists of sales executves, sales officers, brokers and agents. They are the one who are in direct contact with the customers and bring the innovative insurance solutions to their doorsteps. Online ICICI Lombard has developed a web-based system to meet all the pre and post-policy transaction. One can get quotes, buy, renew and track their policies onlin e through the website [www. icicilombard. com]. With the do-it-yourself architecture, the online channel is fast, convenient, easy to understand and operate. Technology ICICI use many type of advance technological software like Pinnacle 7. and Pinnacle7. 016. Among from this software ICICI bank uses the e-banking, core banking, mobile banking electronic display sy ICICI Bank was using Teradata for its data warehouse. However, due to its proprietary hardware, the cost of procurement, upgrades and administration was soaring. The closed box architecture of Teradata imposed restrictions on scalability. Secondly, querying and loading could not happen simultaneously. Queries could only be run during business hours because the loading of data had to take place during off-business hours. This meant that the refresh rate of EDW was delayed, so queries may not reflect the most current data.ICICI Bank was also dependent on Teradata for support and